PlanMates Privacy Policy
Effective: August 31, 2026
PlanMates is provided by Ledger Whitcomb (“PlanMates,” “we,” “us,” or “our”). This policy explains what personal information we handle, why we use it, how long we keep it, and the choices available to you.
Who operates PlanMates
Ledger Whitcomb4926 Sagebrush Ridge Street, Apt 37
Las Vegas, Nevada 89141
United States
Email: [email protected]
Phone: +1 (205) 239-0686
Adults only
PlanMates is only for people aged 18 or older. We do not knowingly permit minors to create accounts. If you believe a minor has provided information, contact us so we can investigate and remove it.
Information we collect
- Account and profile: name, email address, username, birth date and adult eligibility, dating preferences, biography, interests, photos, and optional profile fields.
- Plans and interactions: time-bounded activity plans, broad area, time window, likes, skips, matches, compatibility signals, searches, settings, and other product interactions.
- Messages and safety: messages and attachments, blocks, reports, moderation decisions, appeals, and support communications.
- Technical and security: account or device identifiers needed for service operation, IP address, request category, timestamps, and security records. The API IP audit does not retain request bodies or access tokens.
- Apple transactions: Apple transaction identifiers and entitlement state only if StoreKit products are enabled. We do not receive full payment-card details.
PlanMates uses a broad area for plans. The current iOS app does not request or display precise live location. We do not use advertising or analytics SDKs for cross-app tracking.
How we collect and use information
We collect information you submit, information created when you use the service, and limited technical information sent by your device. We use it to create and secure accounts; provide plans, limited reasoned introductions, matches and messaging; operate safety, moderation, support and deletion; prevent fraud and abuse; maintain the service; comply with law; and protect members and the public.
Some profile or preference information may be considered sensitive under laws where you live. We process it to provide the dating service you request and according to choices you make in the app. We do not use it to infer a medical diagnosis, sell it, or target cross-company advertising.
When information is disclosed
Profile, plan, match, and message information is shown to other members only as required by the features you choose. Other information may be processed by:
- GTHost: leased hosting infrastructure that we administer for the PlanMates service;
- Apple: App Store distribution, platform services, and StoreKit if purchases are enabled;
- Apple iCloud Mail: when you email the published support address;
- professional advisers or authorities: when reasonably necessary for legal compliance, rights, safety, fraud prevention, or a safeguarded business transaction.
Service providers may process information only for the services they provide and must protect it consistently with applicable law and this policy. We do not sell personal information. Nevada residents may nevertheless send a verified opt-out-of-sale request to the contact address below.
Retention and deletion
We keep information only while there is a legitimate operational, safety, dispute, or legal need. Our current schedule is:
| Category | Usual retention |
|---|---|
| Active account, profile, plans, matches, and messages | While the account is active and the information is needed to provide the service. |
| Deleted account and user-generated content | Removed from active systems as soon as practical and ordinarily within 30 days after an authenticated deletion request. |
| Encrypted disaster-recovery backups | Expire through normal rotation within 90 days; they are isolated from ordinary use and deleted rather than restored where feasible. |
| IP and routine security-access audit records | 90 days. |
| Reports, blocks, moderation, fraud, and safety records | Up to 24 months after resolution, or longer when reasonably necessary for an active investigation, legal obligation, or protection against serious harm. |
| Support and privacy communications | Up to 24 months after closure. |
| Apple transaction and accounting records, if paid features are enabled | Up to 7 years where required for tax, accounting, fraud, or dispute purposes. |
You can request permanent account deletion in the app from Me → Account → Delete Account. Deleting the app alone does not delete the account. Information that must be retained temporarily is restricted and deleted or de-identified when the applicable reason ends.
Your choices and privacy rights
You can edit profile and discovery settings, block or unblock members, report concerns, and delete your account. Depending on where you live, you may also request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or confirmation of whether information is processed or disclosed. We may ask for information reasonably necessary to authenticate a request.
Email [email protected] with the subject “PlanMates Privacy Request.” We aim to acknowledge privacy requests within 10 business days and respond without undue delay, ordinarily within 45 days after authentication. If applicable law permits an extension, we will explain it. You may appeal a refusal by replying with “Privacy Appeal”; we will respond within 45 days.
Security and international processing
We use administrative, technical, and organizational safeguards designed for the sensitivity of the information, including restricted access and protected server configuration. No online service can guarantee absolute security. Information may be processed in the United States and in locations where listed providers operate; we use protections required by applicable law for international processing.
Changes and contact
We will update the effective date when this policy changes. For a material change, we will provide notice in the app, by email, or through another legally required method before the change takes effect when required.
Ledger Whitcomb is the accountable privacy contact. Email [email protected], call +1 (205) 239-0686, or write to the address above. The support line and mailbox are not emergency services.