PlanMates Support

What to include

Email us for account access, privacy requests, technical issues, moderation appeals, safety concerns, or account deletion. Include the account email or username, a short description, and an approximate date. Never send passwords, full payment-card numbers, government identity documents, or unnecessary intimate information.

Response targets

• Safety reports: prioritized and generally acknowledged within two business days.
• General support and appeals: generally acknowledged within five business days.
• Privacy requests: generally acknowledged within ten business days and answered without undue delay, ordinarily within 45 days after identity verification.

These are service targets, not guarantees. The mailbox and phone line are not monitored continuously and are not emergency services. For immediate danger, contact local emergency services.

Safety

Use in-app Report and Block controls whenever possible so relevant context is retained. Credible threats, exploitation, stalking, non-consensual intimate imagery, and suspected minors receive priority review. See the Community Guidelines.

Account deletion and Apple purchases

Request permanent deletion in the app from Me → Account → Delete Account. Deleting the app alone does not delete the account. If an Apple subscription is enabled in a future version, cancel it separately in Apple account subscription settings.

Policies